Terms and Conditions

Terms and Conditions

Last updated: 29 May 2026 Effective date: 29 May 2026

Welcome to shop.mipos.my, the official online store of Mipos Sdn Bhd (Company No. 202201032890) (“Mipos”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing, browsing, or making a purchase on shop.mipos.my, you acknowledge that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy and Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

1. About Us

Mipos Sdn Bhd is a Malaysian-registered company supplying point-of-sale (POS) terminals, LED menu boards, queue systems, POS software, and related accessories primarily to F&B and retail businesses in Malaysia.

The Site is built and hosted on the SiteGiant e-commerce platform. While Mipos is responsible for the Products, Orders, and customer service, certain technical aspects of the Site (such as hosting, account infrastructure, and payment gateway integration) are operated by SiteGiant Sdn Bhd. We are not liable for service interruptions, errors, or outages caused by the SiteGiant platform or its sub-providers, beyond using reasonable efforts to restore service promptly.

2. Definitions

“Customer”, “you”, “your” — any person who accesses, browses, or purchases through shop.mipos.my.

“Products” — physical goods, software licences, services, and digital items listed for sale on the Site.

“Order” — a request from you to purchase Products through the Site.

“Site” — the website located at https://shop.mipos.my and any associated subdomains.

3. Eligibility

To make a purchase on shop.mipos.my, you must:

Be at least 18 years of age, or have the consent and supervision of a parent or legal guardian;

Have the legal capacity to enter into a binding contract under Malaysian law; and

Provide accurate, current, and complete information during the order process.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Account Registration

You may browse the Site without creating an account, but certain features (such as order tracking and saved addresses) require registration. You are responsible for:

Maintaining the confidentiality of your account credentials;

All activities that occur under your account; and

Notifying us immediately of any unauthorised use of your account.

Mipos shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Products and Pricing

5.1 Product Information

We make reasonable efforts to display Products accurately. However:

Product images, colours, dimensions, and descriptions are for reference only. Actual products may vary slightly due to monitor calibration, manufacturer batch variations, or product updates.

Specifications, features, and availability may change without notice.

5.2 Pricing

All prices are quoted in Malaysian Ringgit (MYR) and are inclusive of applicable Sales and Service Tax (SST) unless otherwise stated.

Prices do not include shipping or delivery charges, which are calculated at checkout.

We reserve the right to change prices at any time before an Order is confirmed.

5.3 Pricing Errors

In the event of a typographical, pricing, or descriptive error, Mipos reserves the right to:

Cancel any Order placed at the incorrect price;

Notify you of the error and offer the option to reconfirm the Order at the correct price; or

Issue a full refund for any amount already charged.

6. Orders and Payment

6.1 Order Acceptance

Your Order constitutes an offer to purchase. A binding contract is formed only when:

We send you an order confirmation email; and

Payment has been successfully received and verified.

We reserve the right to accept, decline, or cancel any Order for reasons including but not limited to: stock unavailability, suspected fraud, pricing errors, or inability to deliver to your address.

6.2 Accepted Payment Methods

We accept the following payment methods through our authorised payment gateway, Billplz Sdn Bhd (a Malaysian-licensed payment service provider), integrated through the SiteGiant platform:

Credit and debit cards (Visa, MasterCard);

FPX online banking;

DuitNow QR (where enabled);

Buy Now Pay Later — GrabPayLater and Atome.

Additional payment methods may be added or removed from time to time at our discretion.

6.3 Payment Security

Card and banking details are processed by Billplz, our PCI-DSS compliant payment gateway partner, and are not stored on Mipos or SiteGiant servers.

All credit card transactions are subject to 3D-Secure (3DS) authentication and fraud screening.

You confirm that the payment method used is yours or that you are authorised to use it.

6.4 Fraud Prevention

Mipos reserves the right to delay or cancel any Order pending fraud verification. We may request additional identification or documentation before processing high-value or suspicious Orders.

7. Shipping and Delivery

7.1 Coverage

We deliver within Malaysia (West and East Malaysia). International shipping is available upon request and subject to separate quotation.

7.2 Delivery Timeframes

West Malaysia: typically 2–5 working days after dispatch.

East Malaysia: typically 5–10 working days after dispatch.

Estimated timeframes are indicative only and do not constitute a guarantee. Delays may occur due to courier capacity, weather, public holidays, or events beyond our control.

7.3 Shipping Charges

Shipping fees are calculated at checkout based on weight, dimensions, and destination. Free shipping promotions, when offered, are subject to specified terms.

7.4 Risk and Title

Risk of loss or damage passes to you upon delivery to the address you provided.

Title to the Products passes to you upon receipt of full payment.

7.5 Failed or Undelivered Orders

If a Product is returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, we may charge a re-delivery fee or treat the Order as cancelled subject to our Refund Policy.

8. Returns, Refunds, and Warranty

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.

Hardware Products carry manufacturer warranties (typically 12 months for POS terminals; warranty periods for other Products are specified on the Product page).

Dead-on-Arrival (DOA) units must be reported within 7 days of delivery with photo or video evidence.

Software licences and consumable items are generally non-refundable once activated or used.

Full details — including return windows, eligible reasons, and the return procedure — are in our Refund Policy.

9. Intellectual Property

All content on the Site — including text, images, logos, illustrations, icons, photographs, video clips, software, designs, and the overall layout — is the property of Mipos Sdn Bhd or its licensors and is protected by Malaysian and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, or create derivative works from any content on the Site without our prior written consent, except for personal, non-commercial viewing.

“Mipos”, “Mipos ShopTech”, and the Mipos logo are trademarks of Mipos Sdn Bhd.

All other product names, brand names, logos, and trademarks featured or referenced on the Site — including but not limited to Sunmi, Posmac, Zywell, Henex, FeedMe POS, and EzyRetail — are the property of their respective owners. Mipos Sdn Bhd is an authorised reseller and/or partner of these brands and uses their names and marks for descriptive and identification purposes only. No endorsement, sponsorship, or affiliation is implied beyond such authorised partnerships.

10. User Conduct

When using the Site, you agree not to:

Use the Site for any unlawful, fraudulent, or harmful purpose;

Submit content that is defamatory, obscene, threatening, infringing, or otherwise objectionable;

Attempt to gain unauthorised access to any part of the Site, our servers, or related systems;

Use automated scripts, bots, scrapers, or similar tools to access the Site;

Interfere with the proper functioning of the Site or any other user’s experience;

Misrepresent your identity or impersonate any person or entity;

Reverse engineer, decompile, or attempt to extract source code from any software offered.

We reserve the right to investigate, suspend, or terminate access for any violation of these conduct rules.

11. Comments, Reviews, and User Submissions

Any comments, reviews, feedback, or other content you submit through the Site:

Will be treated as non-confidential and non-proprietary;

Grant Mipos a royalty-free, perpetual, worldwide licence to use, reproduce, modify, and display such content;

Must not violate any third-party rights, including copyright, trademark, or privacy rights;

Must not contain unlawful, abusive, or obscene material.

You are solely responsible for the content you submit and for ensuring you have the right to submit it.

12. Newsletter and Marketing Communications

By providing your email address during checkout or registration, you may opt in to receive newsletters, product updates, promotions, and marketing communications from Mipos.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Transactional emails (e.g., order confirmations, delivery updates) are necessary for service delivery and cannot be opted out of while you have active Orders.

13. Privacy and Data Protection

Your personal data is collected, used, stored, and protected in accordance with the Personal Data Protection Act 2010 (Malaysia) and our Privacy Policy, which forms part of these Terms.

By using the Site, you consent to the processing of your personal data as described in our Privacy Policy.

14. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Mipos. We are not responsible for:

The content, accuracy, or availability of any third-party site;

Any goods, services, or transactions conducted on or through third-party sites;

Any loss or damage arising from your use of third-party sites.

Access to any third-party site is at your own risk, and you should review the terms and privacy policies of any third-party site you visit.

15. Disclaimer of Warranties

To the maximum extent permitted by Malaysian law, the Site and all Products are provided on an “as is” and “as available” basis. Mipos makes no warranties, express or implied, regarding:

The accuracy, completeness, or timeliness of any content on the Site;

The uninterrupted, error-free, or secure operation of the Site;

The fitness of Products for any particular purpose beyond the manufacturer’s published specifications.

Nothing in this clause excludes or limits any warranty or right that cannot lawfully be excluded under Malaysian consumer protection law, including the Consumer Protection Act 1999.

16. Limitation of Liability

To the maximum extent permitted by law:

Mipos’s total aggregate liability arising out of or in connection with any Order shall not exceed the total amount paid by you for the Product(s) giving rise to the claim.

Mipos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, or business interruption, even if advised of the possibility of such damages.

This limitation does not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under Malaysian law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Mipos Sdn Bhd, its directors, officers, employees, agents, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Site or Products;

Your breach of these Terms;

Your violation of any law or third-party right.

18. Force Majeure

Mipos shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labour disputes, power or internet outages, supplier or courier failures.

19. Termination

These Terms remain in effect for as long as you use the Site or hold an account with us.

You may terminate your account at any time by contacting [email protected].

Mipos may suspend or terminate your access to the Site, with or without notice, if you breach these Terms or engage in conduct that we reasonably believe is harmful to Mipos, other users, or third parties.

Termination does not affect any rights, obligations, or liabilities that have accrued prior to termination.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

Update the “Last updated” date at the top of this page; and

For significant changes, notify registered customers via email or a prominent notice on the Site.

Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms. If you do not agree, please stop using the Site.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Mipos Sdn Bhd regarding your use of the Site and supersede any prior agreements or understandings.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

24. Contact Us

For any questions, concerns, or complaints regarding these Terms or your Orders, please contact us:

Mipos Sdn Bhd (Company No. 202201032890) No. 29, Jalan 2, Taman Len Seng, 56000 Cheras, Wilayah Persekutuan Kuala Lumpur, Malaysia

Email: [email protected] Phone: 010-3167 320 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (lunch break 12:30 PM – 1:30 PM); Saturday, 9:00 AM – 2:00 PM. Closed on Sundays and public holidays.

By using shop.mipos.my, you acknowledge that you have read and agreed to these Terms and Conditions.